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Name Witheld due to Health Care Privacy from Beggs, OK says:
July 20, 2017

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
I have maligned patellas. I have tried non invasive methods of dealing with them since 1999. I have had gel injections, steroid injections, physical therapy,arthroscopy lateral release. In 2013 my right knee was so painful it was crippling me. United healthcare was terrific and Mayo clinic did a patellofemoral arthroplasty on it. The results were fabulous. Now 2017 and the left knee is very painful. Aetna has refused to allow me any surgical relief. I wish I could show you the picture of my knee!! It's so bad!!... Read More

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TERI from DAVIS, CA says:
June 30, 2017

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • General - I feel abused by this company
GEICO'S TOWING SERVICE IS NOT WORTH ONE PENNY BECAUSE THE BUSINESSPEOPLE WHO CONTRACT WITH GEICO TO PROVIDE SERVICES WILL NOT COME TO THE AIDE OF THE DRIVER BECAUSE GEICO TAKES TOO LONG TO PAY THESE CONTRACTED PEOPLE (TOW TRUCK COMPANIES AND LOCK OUT SERVICES, ETC.) A YEAR AND ONE HALF AGO i HAD A BLOW OUT ON A BUSY FREEWAY. I WAS ALONE AND IT WAS LATE AT NIGHT. I CALLED GEICO AND THE LADY WHOSE JOB IT IS TO SECURE A TOW TRUCK FOR GEICO CLIENT SPENT OVER ONE HOUR TRYING TO GET A TOW TRUCK SERVICE TO AGREE TO COME TO MY SERVICE. THE REASON (THE TOW TRUCK DRIVER TOLD ME THIS AS WELL AS THE GEICO EMPLOYEE) IS THESE CONTRACTERS BOYCOTT GEICO CALLS FOR SERVICE BECAUSE THEY SAY THEY HAVE PROBLEMS WITH GETTING GEICO TO PAY. FINALLY THE GEICO EMPLOYEE CAME BACK ON THE PHONE AND SAID SHE FOUND ONE DRIVER WHO WOULD COME BUT ONLY IF I WOULD PAY HIM CASH AND THEN I WOULD HAVE TO GET REIMBURSED. THAT IS WHAT I HAD TO DO. 'JUST A FEW DAYS AGO I LOCKED MY KEYS IN MY CAR. SAME THING - ;ATE AT NIGHT AND I WAS ALONE AND FEMALE. I CALLED GEICO AND ONCE AGAIN THE GIRL SPENT OVER 55 MINUTES TRYING TO FIND SOMEONE TO COME AND UNLOCK MY CAR. SHE FINALLY SAID NO ONE WILL COME BECAUSE GEICO IS TAKING TOO LONG TO PAY AND THEN SHE SAID "i'M SO... Read More

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Barb from Phoenix, AZ says:
April 28, 2017

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
When my grandson started his auto policy with Geico, I made the initial down payment. It subsequently came to my attention that Geico had setup my credit card for automatic payments without my knowledge or authorization. First Geico said my grandson was a signer on my credit card and he had made the payment. When they found out that was not correct, Geico said the payment was made on their web site. The down payment was made by me, on my credit card, by phone. I worked in the insurance industry over 20 years and all carriers obtained written authorization to set up any policy for automatic payments. Geico cannot provide any documentation because I never authorized automatic payments. If tou have a policy with Geico, cancel it and find a reputable insurance company.... Read More

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Raymond from Wellington, FL says:
March 31, 2017

Insurance Complaint against: Hartford
Coverage Type: Life Insurance

  • Underwriting - Cancellation
In order to keep a 14 year old life insurance policy that was running out of cash value I dropped the face value to a lower level. The Hartford didn\'t properly reduce the premium and caused the policy to be canceled for non payment. For 14 years the premiums were drafted from a checking account and The Hartford stopped drafting when the draft amount wasn\'t sufficient to cover the incorrect higher premium. The new premium was to be $945 per month and the draft was $1,083.33...easily covering the new lower face value. I have spent 7 phone calls amounting to about 5 hours of holding and conversations and have never gotten to speak to the same person twice. The Hartford did a review and was to re-instate the policy but after a 2 1/2 month period I was sent a letter that the re-instatement was denied. All they want to do is to drop a policy on my 96 year old mother and avoid the eventual claim....sad, but like all parasites they like collecting premiums but look for ways to avoid their responsibility!... Read More

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Christina from Henderson, NV says:
March 10, 2017

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • General - I feel abused by this company
Hi, My Laundry room flooded and the water leaked into my garage due to the washing machine not being installed properly and when I called Allstate I spoke to Rebecca Stephenson who was very rude and nasty to me basically told me there was nothing they could do because I\'m covered up to 2,000 dollars in damages and I\'m responsible to pay the rest I was fine with that .The only help I got was she called a water damage company and that\'s it and she didn\'t file a claim. She was a bully and refused to cancel my policy when I called the next day to cancel it. I switched home owners insurance and I\'m with Liberty Mutual and my agent Steven called Allstate and spoke to Rebecca Stephenson and she gave him a hard time... Read More

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Daniel from Houston, TX says:
January 01, 2017

Insurance Complaint against: Zenith Insurance Company
Coverage Type: Commercial General Liability

  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
I have told you about my claim about Turner Bros. Trucking & Zurich Insurance Company. And I never did hear anything back from you'll. I was an o/o truck driver who had a lease Contract with this trucking co. and they were my Policyholder of my insurance I was paying on the job for over 4 yrs. This went back to July 28,2009 for an job-related injuries on the job. I was at work out on the road. I had a stroke and end up in a hospital for 14 days and the trucking co. never reported my injury to the insurance co. at all. I was just told when I call from the hospital I need to file a claim for my benefits. I was told when I call the job up to see if I could get my benefits ''NO'', because GOD cause my stroke and they don't pay for that. Because that fall under an ''ACT OF GOD''. they don't pay. So after 14 days in the hospital I came home with any help ,so after maybe a week I had another stroke and had to go to another hospital for help and there I stay foe 3 days, because I didn't have any money to pay for my med. I call the job back up in Sept. 2009 and told them if nothing is going to be done I will file a Lawsuit, because I had paid for this coverage to cover me on the job and it only work if I was under a Dispa... Read More

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CHristine from Wentzville, MO says:
November 08, 2016

Insurance Complaint against:
Coverage Type: Business Insurance

  • General - I feel abused by this company
The Warren Group held our insurance policy for our business and the office has failed to respond to emails, phone calls and even missed an appointment to discuss our policy with no explanation at all. Beware of Shawn McBride with the Warren Group he is very unprofessional and do not recommend conducting any type of business with him.... Read More

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Joseph from Oklahoma City, OK says:
November 02, 2016

Insurance Complaint against: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Claim Handling - Unjustified Accusations
Last year on 11/6/15 I was involved in a slight backing out accident involving my neighbor and myself. He claimed he was in the street first, but stated he didn't see me. I was backing out of my drive way and he was pulling out (foward). My car is bright Red in color and had my turn siginal ON. We were only moving about 5 MPH at most. The insurance co.took his story and blamed the collision on me. I could understand if both parties were to blame. The collision was on my driver side right rear corner and his rear passinger door. The estamate for his damage was over $4 thousand dollars? He had a new door replaced? My damage was about only $700 dollars.A new cadillac, a broken tail light which I did't claim After this accident,(a minor collision) The insurance cancelled my policy. I was unable to contact the agent for weeks after? I feel that the insurance co, did't have my back at all.... Read More

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Harold from Lebanon, TN says:
November 01, 2016

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
I filed a claim for hail damage to the roof of my house, after a couple of roofers said my roof was damaged by hail and need to file a claim. After I filed a claim an adjuster came out and looked at the roof, and admitted the vents were dented by hail, but refused to agree that the roof was damaged by hail. They refuse to pay. I sent several pictures to the adjuster's supervisor and he agrees there is hail damage to the vents but the asphalt shingles were cause by foot traffic. And there decision stands. I requested an engineer and they refused to send one out. I am still in limbo what to do next. It is clearly hail damage, but they refuse to pay.... Read More

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Arnoldo from Cooper City, FL says:
August 23, 2016

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
For the past two months I've having problems with American Express and therefore with GEICO my automobile insurance, Amex didn't pay my monthly insurance like they used to. In July GEICO informed me of that and a few days before my cancellation date I've remitted my payment to them through my bank, the same thing happened this month and when informed that they couldn't collect my premium again I remitted my payment again through my bank payment that they received on time, 8/15/16 was the cancellation date and they received it on 8/13/16 but I made a mistake on that payment and instead of sending $ 125.25 I sent $ 120.25, on 8/20/16 (last Saturday) I received a letter from GEICO dated 8/15/16 letting me know that I was $ 5.00 short, I immediately sent That amount through out my bank but and this I found out today because I didn't check my emails for the past four days on 8/19/16 they cancelled my insurance (a day before I received the famous $ 5.00 letter), those $ 5.00 they'll receive today because banks don't do those transactions on weekends, and by requesting those $ 5.00 they insure themselves to receive my full payment and at the same time to execute their sneaky and well thought out plan to cancel my policy Since the second... Read More

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